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Telecom & network services rates - 2011/2012
Answering service
| Monthly service, per client | $8.00 |
| Each message | $1.29 |
Automatic Call Distribution (ACD)
| One time set-up charges | $1,000 per group (CDN) |
| $150.00 per agent set | |
| Monthly recurring charges | $20 per agent set |
| $200 per group (CDN) | |
Basic service
| The Telecommunication Infrastructure Bundle includes the set, line, voice mail and long distance | $34.00 |
| Off-campus YaleLINK service - all users includes line rental, standard set and voice mail |
Included in the Telecommunication Infrastructure Bundle |
| Off-Campus SNET Service - all users | Included in the Telecommunication Infrastructure Bundle |
| Incoming 800 Service | Included in the Telecommunication Infrastructure Bundle |
| Installation and order processing one time charge | |
| Labor | $90.00/per hour (one hour minimum) |
| Materials | at cost |
| Voice mail installation - when not installed with line | $20.00 |
| Software change | $20.00 |
Cable TV
Yale University subscribes to cable television services provided by Comcast for its educational and entertainment value. The basic Yale CATV service consists of approximately 40 channels, six of them reserved for Yale academic programming, Basic Yale CATV service is included as part of the Yale College room charge. Academic and administrative departments that have a need for CATV service should contact ITS Network Services via email or telephone 203.432.9700.
Calling card
Calls made with Yale provided calling cards are included in the Telecommunications Infrastructure Bundle.
Integrated Digital Voice Recorder (IDVR)
| One time charge | $525 per telephone set |
| Monthly rate | $5.00 per telephone set |
Long distance calling
| All Long distance calls (intrastate, interstate, and international) made from Yale University telephones are included in the Telecommunications Infrastructure Bundle. These calls will no longer be billed based on individual usage. |
Pagers
| Pager type or service | Monthly | Notes |
|---|---|---|
| Digital - Northeast | $4.75 | From all of New England to Washington DC |
| Digital - USA | $14.75 | |
| Alphanumeric - Northeast | $7.25 | From all of New England to Washington DC |
| Alphanumeric - USA | $17.25 | |
| 2-way pager | $34.20 | Allows you to respond to pages with email from pager |
| Annual loss waiver | $1.00 | All Yale pagers are assessed this monthly charge |
| Toll Free 800 number with pager | $2.00 | National inbound toll-free |
Video conferencing
Domestic/International
The network connection is originated by Yale or by the distant end:
* If connection originated by Yale, network usage charges apply (see below)
- Coordination fee - $50.00 per videoconference.
- Equipment Rental - $175.00/hour, plus the network usage charges (see below), Monday through Friday 8:30am until 5:00pm. $220.00/hour all other times.
- Minimum billing is 30 minutes per videoconference.
- Beyond 30 minutes, videoconferences are billed in 15 minute increments.
Internal videoconference (includes Yale Central Campus, Medical Center, and Veterans' Hospital)
- Coordination fee - $50.00 per videoconference.
- Equipment Rental - $ 75.00/hour, Monday through Friday 8:30am until 5:00pm., $112.50/hour all other times
- Minimum billing is 30 minutes per conference.
- Beyond 30 minutes, videoconferences are billed in 15 minute increments.
Multipoint Videoconference
Multipoint videoconferences (more than 2 locations) can be arranged.
- Coordination fee - $50.00 per videoconference.
- Port charge - $60.00 per hour, per location.
- Minimum billing is 30 minutes per conference. ($30.00 per location)
- Beyond 30 minutes, conferences are billed in 15 minute increments. ($15.00 per location)
Cancellation charges
- Less than 72 hours prior to the scheduled start time of the videoconference - 50% of Yale coordination fee will be assessed. Yale host will be responsible for any charges billed by third party service providers.
- Less than 24 hours prior to the scheduled start time of the videoconference - 100% of Yale coordination fee, and 100% of the minimum Yale charges will be assessed. Yale host will be responsible for any charges billed by third party service providers.
Comparison rates
Public rooms currently charge an average of $300 to $500 per hour plus the cost of the call.
