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Help Desk
203.432.9000

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Yale University
25 Science Park
P.O. Box 208276
New Haven, CT
06520-8276
USA

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Central email restore request

Use this form to request the restoration of email messages that had been stored in your account on the Central Email Postoffices. If you stored email on your local PC, you should restore them from your own Central Backup (previously known as TSM) account or if you stored messages in folders in your Pantheon "Home" directory, please see the website given below about Pantheon file restoration.

  • Backups on the Central Email Postoffices are typically done once each day at about 4:00 am. This means that if you receive an email message and delete it in the same day, there will be no backup of it.
  • If you have left the University and your account has been deleted, your data cannot be restored.
  • We generally cannot restore data that has been deleted for more than 6 days - act quickly.

    Pantheon
    If you need information about restoring email messages stored in your Pantheon home directory or another Pantheon based file, please see the Pantheon Help - File Restore web page.

Central email restore request form:

NetID
Please enter your NetID:

Time Frame
Please enter the day the data was missing:

Data Description
Please enter a description of the email you want to restore, including specific mailbox names inbox, saved-mail, etc) and the details of how the email went missing:

Contact Information

Name:



Alternate email address (Not the address you want restored):

Phone number:

When you submit your request, a confirmation email message will be sent you. You must verify yourself as the requester of this restore by replying to that confirmation message for your restore request to be processed.

Press the send button to submit your request to email.tool@yale.edu.

 

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Last modified: Tuesday, 08-Apr-2008 09:16:14 EDT. (jh)